“We must design for the way people behave, not for how we would wish them to behave.”
Donald A. Norman, Living With Complexity
Research and Testing - Xperience solutions
Service Design
Service Design
Service Design
Mapping the entire chain of experience for companies to understand where the issues and successes are pin pointed throughout the customer experience and life cycle.
CX/UX Research
Service Design
Service Design
One to one interviews/ Focus groups/ Workshops: Consumer research and internal client research. Survey work.
User-testing
Service Design
User-testing
User-testing of demos, prototypes, wires, conceptual design, business cases and UX/UI.
Report examples
portfolio Links
External pages showing more work
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